Frequently asked questions
1 - How long will it take to receive my order?
We process and ship all orders within 48 hours. Once shipped, the estimated delivery time for the United States is7 to 12 business days. You will receive a tracking number as soon as your package is on its way.
2 - Do you offer Free Shipping?
Yes! We offer Free Standard Shipping on all orders over $80. For orders under this amount, a flat shipping rate will be calculated at checkout.
3 - What is your return policy?
We want you to love your Belanzi bag! If you are not completely satisfied, we accept returns within 15 daysof delivery. The item must be unused, in its original packaging, and with all tags attached.
4 - How do I start a return?
It’s simple. Just email our support team at [Seu Email de Suporte] with your order number, and we will guide you through the process.
5 - Can I cancel or change my order?
We work fast to get your order to you! If you need to make changes, please contact us within 12 hoursof placing your order. After that, we may have already processed it for shipping.